Last updated: 24 September 2026
Delivery
Available delivery areas, charges and estimated timeframes must be shown at checkout. Current promotional messaging offers free delivery in South Africa on qualifying orders over R1,500. Delivery estimates begin after order confirmation and may be affected by remote-area access or courier delays.
Receiving an order
Please check the parcel promptly. If an item arrives damaged, incorrect or incomplete, retain the packaging and contact SIMUKAI through its published customer-care channel with the order number and clear photographs.
Returns and exchanges
Return eligibility, the return window, item condition requirements and return-shipping responsibility must be confirmed before live checkout opens. Statutory cancellation, cooling-off and defective-goods rights remain available where applicable.
Refunds
Approved refunds should be returned through the original payment method within a reasonable period after inspection. Original delivery fees and return costs are handled according to the reason for return and applicable law.
Non-returnable items
Made-to-order, personalised or hygiene-sensitive goods may be excluded only where the exclusion is clearly disclosed before purchase and permitted by law. Defective or incorrectly supplied goods are not excluded merely because they are handmade or personalised.